In this Policy, “we”, “us” and “our” refers to Imago. When we say “customer” we are referring to an individual who has made a purchase or otherwise made a commercial interaction with Imago. When we say “you”, “user” or “individual(s)”, we are referring to the person accessing our Sites (non-customer or customer).
In this Policy, “Personal Information” means information about an identifiable individual such as name, email address, residential address, and telephone number. Personal Information also encompasses more sensitive information such as gender, age, health status, family information, and any other data assigned to an individual.
If you are accessing our Sites from the European Union, a separate policy is under review and will be available soon.
For additional information about our privacy practices when handling customer-specific Personal Information that is not collected by our Sites, please contact our Privacy Officer.
Imago’s Privacy Officer is responsible for the creation, oversight and implementation of our privacy management program and procedures to protect Personal Information, for receiving your privacy-related questions, and for providing you with information about our privacy practices.
You can contact our Privacy Officer at:
Imago – Privacy Officer
39 Prince Arthur Avenue, Suite 300
Limited Collection and Use of Personal Information
Imago collects, uses, and discloses Personal Information for the following purposes:
- to provide retail services and process customer purchases;
- to verify a customer identity;
- to enable Imago to deliver a high standard of service to our customers and prospective customers;
- to understand the product and service needs of our customers and prospective customers;
- to develop and manage products and services to meet the needs of our customers and perspective customers;
- to contact individuals directly for products, content, and services that may be of interest;
- to register individuals, on request, in Imago-sponsored activities;
- to allow individuals to use our in-person and online technologies;
- to administer and fulfill contest and other promotions;
- to meet regulatory requirements; and
- to deliver relevant user content.
We will collect only the minimum amount of information that is required to meet these purposes; however, we also provide you with the voluntary option of sharing additional information (e.g. your geographical location, your product reviews, etc.) to enhance your and others’ experience with our Sites.
More specifically, Imago collects and uses the following information:
All individuals (customer and non-customer)
- Email address
When you give feedback, make a reservation, or register for our email newsletter, we collect your email address. Your email will be used for account generation, and it will also be used to contact you for the purposes of product information, service updates, and notifications relating to the Sites. In accordance with Canada’s Anti-Spam Legislation (S.C. 2010, c. 23) (“CASL”) with your consent, your email address will also be used to provide you with information for promotional and marketing purposes. At any time, you can opt-out of most email communication from us by clicking on the unsubscribe link at the bottom of our emails, updating your subscription preferences in your online user account, or contacting us. We may still contact you for product safety updates.
To understand and improve the effectiveness of our email marketing efforts, when we send you a marketing email, we may collect information about whether you open the email, whether you access the link(s) provided and, if you do, what pages you visit on our Sites, and also what, if anything, you purchase.
Website feedback form
When you register for an event hosted by Imago, our third-party platform will collect information about you including your name, contact information, and email address. You may also complete an event waiver. If the event has a fee associated with it, we will collect your credit card information to process the payment. Where an individual under 18 is registering for an event, we require a parent/guardian to complete the information and provide consent for collection of information on behalf of the minor. To ensure your safety during the event, we will provide your emergency contact information to the event’s First Aid Provider. Furthermore, in situations where your first and last name may be posted publicly, we will provide your first and last name to the provider overseeing the event.
Aggregate site use information
We record information about the pages viewed by all of individuals who access our Sites. This data includes internet protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time, and number of clicks. We use this data, in aggregate form, to compile statistics and reports for Imago’s use, and to improve the online experience for all visitors. We may, on occasion, provide portions of this aggregate information to vendors, consultants, potential advertisers, or news agencies. Typical uses of the data in this fashion would be to improve site functionality and evaluate the effectiveness of marketing initiatives.
Your physical location
To provide you with location-based services, we may collect, use, and share the physical location of your device by, for example, using satellite, cell phone tower or wi-fi signals. We may use your device’s physical location to provide you with personalized location-based services and content. Some location-based services offered by Imago require your Personal Information for the feature to work. You will be permitted to allow or deny such uses, but if you do deny them, we may not be able to provide you with a personalized user experience.
If you use a mobile device to access the Sites, we may collect device information (such as your mobile device ID, model and manufacturer), operating system and version information, IP address and geolocation information.
Cookies, web beacons, pixel tags
Tracking and analytics
When you use our Sites, some data is cached in the memory of your device. Cached data is encrypted and kept on the device if you are logged in, even if the Sites are put in the background. The data is deleted from the device when you sign out of the Sites and does not remain on the device.
Disclosure of Information
Disclosure of Information by Imago:
For example, under certain circumstances, Imago will disclose your Personal Information without first obtaining your consent to:
- Legal authorities: when we are required or authorized by law to cooperate with local, national or international law enforcement or other authorities for the reporting of and/or investigation of improper or unlawful activities, at the request of a third party, or if we believe disclosure is reasonable to comply with court orders, protect individual’s health and safety, or protect Imago’s rights and property.
- Trusted third parties: when the services we are providing to you require us to provide your information to a third party who performs functions on our behalf. Your information will be treated with the same level of privacy and security as we are committed to providing as an organization and will not be used for other purposes than that which we authorize.
Disclosure of Information by You:
By you: You may disclose information when you post content to our websites, in-store technologies or other public forums, such as our social media pages, blogs, and online product reviews. Any information that you disclose through these services will become publicly available.
Collection of debt: Where it is necessary to establish or collect amounts owed to us.
Retention of Information
If you wish to have any of your information removed from our databases, or if you no longer want us to send any further communications to you, you can adjust your email settings through your online account or you can send an e-mail to email@example.com. Where your information is stored with our third parties, we will proceed as necessary to remove your information as requested. If you decide you no longer want us to send you further communications, we may still contact you for product safety reasons.
Imago takes a consent-based approach to the collection, use and disclosure of Personal Information. Subject to situations where consent is not legally required, we identify the purpose(s) for which we are collecting your Personal Information at or before the time we collect it. Depending on the nature and sensitivity of the Personal Information we collect, we will do one of the following: (1) obtain your express consent to the collection; (2) imply your consent to the collection from the fact that you have chosen to supply your Personal Information to us; or (3) consider that you have consented to the collection unless you have chosen to opt-out of providing consent where we have made an opt-out option available.
International Operations and Data Transfers
Unless there is a legal or regulatory requirement to store, access and/or use Personal Information in Canada, we may use third party platforms located outside of Canada to process and/or store Personal Information for us. Please note that Personal Information in the custody of these third-party platforms may be subject to access by the law enforcement authorities of those jurisdictions in which the third parties are located.
Our Privacy Officer can provide further information about our policies and practices regarding third party platforms located outside of Canada and further information about how they collect, use, disclose or store Personal Information on Imago’s behalf.
Our Restaurant Wi-Fi Network
Imago relies on you to ensure that the Personal Information you provide to us while using the Sites and App is as accurate, complete, and up to date as necessary for the purposes for which it is to be used. You are welcome to make changes, request deletion or correction to Personal Information previously provided to Imago can be up updated by emailing us at firstname.lastname@example.org.
Imago uses administrative, technical, and physical safeguards to protect your Personal Information against loss, theft, and unauthorized access, use, disclosure, copying, modification, disposal, or destruction in accordance with applicable legal requirements and industry standards. For example, we implement encryption and security controls to protect against unauthorized access to Personal Information during electronic transmission and require third parties acting on our behalf to maintain reasonable and appropriate safeguards.
We will review and update our security policies and controls as technology changes to ensure ongoing security of your information, however, please bear in mind that no internet or email transmission is ever fully secure or error free and no security system is impenetrable. We cannot fully guarantee the confidentiality of any information that you share with us.
At any time, you can review, edit, or request removal of information you have provided to Imago within the requirements as outlined in Retention of Information above. Upon written request, addressed to the Imago Privacy Office, Imago will also provide you with a list of entities to whom we have disclosed your Personal Information.
Additional Features and Information
Imago recognizes that children’s privacy should be treated differently and values the involvement of parents and/or guardians in the protection of children’s Personal Information and privacy rights online. As such, Imago does not actively market its services, App or Sites to individuals who are below the age of 13.
Imago – Privacy Officer
39 Prince Arthur Ave., Suite 300
Toronto, ON M5R 1B2
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
Updated: May 2018.
Dukepubs.ca strives to ensure that its services are accessible to people with disabilities. Dukepubs.ca has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
ACCESSIBILITY ON DUKEPUBS.CA
Dukepubs.ca makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Dukepubs.ca to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.0).
ENABLING THE ACCESSIBILITY MENU
The Dukepubs.ca accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
Dukepubs.ca continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
Despite our efforts to make all pages and content on Dukepubs.ca fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
HERE FOR YOU
If you are experiencing difficulty with any content on Dukepubs.ca or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
If you wish to report an accessibility issue, have any questions or need assistance, please contact Dukepubs.ca Customer Support as follows: